Refer a Friend offer
Earn free 2 months of phone service when you refer a friend or a customer to us.
6 referrals or customers can give you a full one year of free service.
The two months credit appears in your account and if you give more customers, credit will be applied towards your future monthly bills.

How do I refer my friends?

There are 2 ways to get “refer a friend” coupon number.
1) When you refer friends, let us have their email addresses. vTalk automatically sends an e-mail with the Refer-A-Friend coupon to your referral on your behalf. Your friend will need to sign up as a new vTalk customer at the vTalk website using the coupon number.
Or Your friends can contact us at customer care and sign up on the phone by providing the coupon number that is sent to them to activate the Refer-A-Friend offer.
2) If you do not have email addresses of your friends then contact us at customer care to get a coupon number over the phone which you need to provide your friends. Your friends must provide the same coupon number at the time of sign up as a new customer on the website or on the phone.
 
This offer is not valid for new customers that purchase vTalk equipment or service at retail stores or other partners. The Refer-A-Friend program is intended for use by vTalk customers to refer family and friends. vTalk does not support spamming. Any complaints received due to misuse of this program may result in the forfeit of any credits accrued to you.

vTalk Free World
Calling other vTalk customers without the cost, is Priceless!
When you become a vTalk customer you can talk for free to any other vTalk customer worldwide! It doesn't matter which vTalk plan you're on.  Calling vTalk to vTalk is priceless… That’s vTalk free World.

Can I talk to other vTalk customers for free?

In-Network Calls are always free with any monthly calling plan. Call domestically. Call internationally. It doesn't matter. If the person you are calling is a vTalk customer you can talk as long as you like without charge.

Annual Pre Pay
you love saving money with us – you’ll love it even more!
With the vTalk Annual Pre-pay service option you can save about 20% more. Pre-Pay allows you to pay in advance for one year of vTalk service at a discounted price.
Now that’s big Savings! vTalk provides more service options to pay the way you choose. Go the Pre-Pay way and Save

Can I sign up for prepay at anytime?

You can sign up for Pre-Pay at any time. Simply call us at customer care and pay for one year, to get about 20% saving.

If you pre paid for one year but you want to cancel the service with vTalk in middle of the year.
Then you would be charged according to the regular rate of the plan for the months you used the service and for rest of the months you will get full refund. There would be no extra penalty or cancellation charges. So you lose nothing! Sign up today for prepaid. 

Online Portal
The vTalk Portal is an online tool that allows you to manage your home phone service over the web from any internet connection. With this portal you get access to enhanced features that allow you to:
View and download your call history.
Check and manage your voice mail.
Add 'forward to' phone numbers if you'll be away from your.
vTalk line payment details and payment history.
Manage your contact information, your account settings and much more... 

Network Availability Number
Never miss a call. That’s right! vTalk gives you the power to always be connected. Just because your internet connection is disrupted doesn’t mean your life has to be. By using the Network Availability Number vTalk keeps your calls coming. You choose a safety net number and we take care of the rest.
              
How do I use the Network Availability Number Feature?

The Network Availability Number serves as your "safety net." In the event that your Internet connection is disrupted, calls will automatically be forwarded to the number of your choice.  If enabled, calls to your vTalk number will automatically ring at your Network Availability Number.

1. Log into your vTalk Online Account.
2. Select the Features tab.
3. Go the Network Availability Number section, select the phone number and click Configure.
4. Enter your safety net number. You can use any number in the US, Canada, Puerto Rico, including your cell phone.
5. Click Submit to confirm your request or Remove to cancel it.

Keep your Number
You can transfer your existing number to vTalk. You just have to Fill out the Number Transfer Authorization form and rest we will do it for you. As an added convenience vTalk provides you with a temporary "Virtual Number" to use until your carrier releases your existing phone number. Your Virtual Number is provided when you initiate your number transfer.
What is the procedure of Number transfer?

Ensuring a Successful Number Transfer, read the steps below carefully.
1) Fill out the Number Transfer Authorization form. Make sure that the information you provided in the Number Transfer Authorization exactly matches your current phone bill for a successful number transfer.
 
2) A Number Transfer Authorization is required when transferring your home or cell phone number to our service. The Number Transfer Authorization must be signed by the account holder whose name is listed on the existing service.
3) Respond promptly to email or other communication from vTalk. vTalk will keep you informed of the transfer process along the way via email. Once the form is submitted and approved, you will receive an email message confirming your number transfer is in process. Our First Class Customer Service is available to assist you.
4) Don't add new features to existing service. Pending charges on the account will delay your Number Transfer.
5) The number transfer process takes about 10 days from the time you confirm your transfer request. vTalk will send a confirmation of a successful transfer of your number by email.
6) Keep your existing service with the number you will be transferring. Don't cancel it - we will handle that for you.
7) Your number must remain active with your local carrier, for vTalk to transfer your number. Once you have signed the Number Transfer Authorization, do not contact your carrier to disconnect your service. It will take place when your phone number is transitioned to vTalk. You will receive a final bill from your previous provider.

How can I check the status of my number transfer?

You can check the status of your number transfer anytime through your vTalk Online Account. If there are issues regarding your number transfer an advisory in your online account will have instructions for you or you can contact our customer care to find out the status.

Area Code Selection
Now you could always have a local number. With vTalk, you can have a local number in nearly every area code and country that we serve and save yourself and those who call you a lot. Just Select a new area code and  Add vTalk Virtual Numbers so that you can have local presence anywhere in our service area. So you and your callers can enjoy local rates.

What is an International Virtual Phone Number?

International Virtual Numbers allow your friends and family overseas to call you without paying international rates. And it's cheap for you too. International Virtual Numbers are inexpensive secondary numbers that ring to your primary vTalk line.
The advantage is that people overseas can call you for the price of a local call if you choose a Virtual Number in their area code. You can have as many lines as you like and maintain a local presence anywhere you choose.

Add a Line
You can add another line online if you are always waiting to use the phone. Is one line just not enough? We can help. With vTalk you can add a line anytime - fast.
Just think what a pleasure it will be having a line all to yourself only for a low price.

Add a fax Line
Need to send or receive documents fast? You can when you’re a vTalk customer. Simply add a fax line. It will have its own number so it’ll be easy to keep track of everything faxed.

Take vTalk with you
Going on vacation, or maybe business? You can take vTalk with you. Take your vTalk device with you and keep calling the way you always have – with savings! vTalk goes with you. It’s portable. You have the ability to use your vTalk phone adapter anywhere there is a high-speed Internet connection. When visiting family, going on vacation or traveling for business, as long as you have your vTalk phone adapter and a high-speed Internet connection, you can make and receive calls as if you were home.

Will my vTalk phone adapter work when I travel?

Yes. You can use your vTalk service any place you have a high-speed Internet connection. Callers who need to reach you from your local calling area will be making local calls to your vTalk line even if you are out of town or outside the country.
If you plan on using the service outside the U.S., we suggest checking with local Internet Service Providers in the area to see if there are any regulations on using VoIP service in that specific country. Due to certain restrictions of Internet Service Providers outside of the U.S. and Canada, we cannot guarantee the quality of the vTalk service.
If you use our service in another country, you will have to accept a U.S. telephone number and pay our international rates to call within that country. See our International Rates page for our current international rates

411 Directory Assistance
With 411 Dialing service you can search by categories and keywords to find listings even when you don't have a name or address. You can even do more than just residential and business phone listings, vTalk takes 411 dialing to the next step. We can help you find movie listings, airline flight times, ATM locations, weather, sports scores, news, stock quotes, lottery results, time check and even horoscopes! Get the 411 to start your day!
Simply dial 411 from your vTalk phone and you can get access to any listings in the US, and Canada. Each 411 call that you make from a vTalk phone is $1.25 and gets you up to two listings. vTalk Enhanced 411 Dialing provides:
Residential or business phone listings
ATM locations
Restaurants
Movie listings
Weather forecasts
Horoscopes
Sports scores and news
Stock quotes and information
Lottery results
Airline flight times
Time of day anywhere in the world
vTalk Enhanced 411 offers category and keyword searches that find your listings when you don't even have a name, address, or phone number. Sophisticated databases also give you reverse search features like phone numbers by address or addresses by phone number.
vTalk Enhanced 411 can expand the geographic area of your search easily. Ask for a plumber in Philadelphia and vTalk Enhanced 411 can find plumbers outside the city limits in nearby surrounding counties too. You don't have to give the operator perfect spellings either. vTalk Enhanced 411 even can assist you with partial or incorrect spellings when you aren't sure.

911 Dialing

911 Dialing User's Guide

vTalk offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker. With vTalk’s 9-1-1 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.
You should ensure your location information, when registered with vTalk, is kept current at all times. In case you are not able to speak during the 911 call, the call taker would dispatch emergency response vehicles to your last registered address. Remember that you need to update your 9-1-1 Dialing information if you move your device to a different location and/or if you add a new line to your account. Your 9-1-1 Dialing service is activated when you subscribe to vTalk service.
Remember that the 9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or vTalk service is suspended or disconnected.
You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the vTalk service, of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E911 service, as set out above.
We limit our liability to you in respect of our 911 Dialing service as we do not have any control over whether, or the manner in which, calls using our 911 Dialing service are answered or addressed by any local emergency response centre and we rely on third parties to assist s in routing 911 Dialing calls to local emergency response centres and to a national emergency calling centre. Prior to subscribing to vTalk service, you must review the full text of applicable limitations of liability set out in the Terms of Service available at www.vTalk.ca.

What happens with 911 service, when you are traveling?

Unlike traditional phone lines, you can use vTalk anywhere. vTalk service is portable to any location with broadband Internet access. Since vTalk uses the address you provide to determine your nearest emergency response center, when you move or travel with your phone adapter in Canada, you must update your new location. It's free and easy - just log into the features section of your vTalk Online Account and follow the instructions. You will receive an email confirming your service is activated for 911 Dialing. Customers traveling outside of Canada will not be able to update 911 Dialing.
Please note that it can take several hours before your new settings take effect. Remember, when you add a line, change your number or cancel your number portability request, you will need to activate 911 Dialing Again.

Do I need to test 911 Dialing?

No. You do not need to test 911 Dialing. If you have received an email confirmation from vTalk stating that your 911 Dialing has been activated, then 911 Dialing will work should you ever need it. If you do choose to test 911 Dialing, you must immediately inform the emergency response personnel that it is not an emergency and that you are testing your vTalk 911 service to make sure it's working. If they ask why you are testing the system, explain that you are using an Internet phone service that operates differently than the traditional phone company. If the operator tells you to dial another number, please inform vTalk Customer Care.

How is this different from dialing 911 on a regular landline?

vTalk offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker. With vTalk’s 9-1-1 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.
Remember that the 9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or vTalk service is suspended or terminated.
You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the vTalk service, of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E911 service, as set out above.

What happens when I activate my 911 Dialing Feature?

There are 5 stages to activating the 911 Dialing feature:

• Not Activated (1st try) - When you initially sign-up you will give us your street address for 911 purposes. It may take several hours to verify your 911 address. In the interim, vTalk will send your call to our national emergency response center.

Please note: You should ensure your location information, when registered with vTalk Canada, is kept current at all times. In case you are not able to speak during the 911 call, the call taker would dispatch emergency response vehicles to your last registered address. Remember that you need to update your 9-1-1 Dialing information if you move your device to a different location and/or if you add a new line to your account. Your 9-1-1 Dialing service is activated when you subscribe to vTalk service.

• Pending- The address is currently being verified by the address matching system (automated process). It will result in either failure or complete. During this phase of the address verification process, your 911 call will be routed to vTalk’s national emergency response center.
• Invalid (2nd and last try)- If, for any reason we are unable to process your street address on the first attempt, you will receive an email notification asking you to login to your vTalk Online Account and retype your address for verification. Please read carefully the format of the form into which you are putting your street address: the street number, street name and suffix are all separate fields. Again, during this process your 911 calls will be sent to vTalk’s 24x7 emergency response center.

Helpful Hint: To quickly get the proper format for your address, please use an online map service such as Mapquest.com

• Failed (Cannot edit any more)- If for any reason and after several tries we are unable to process your address, we will capture the last, most recent 911 address you've entered into the vTalk Online Account 911 address field, you will not be able to make any further edits to this address while we attempt to manually process your address within our systems. You will see a message in the 911 feature to contact customer care to resolve the issue. This process may take several days to complete. Remember, you will not be without help in an emergency as vTalk will send your calls to its national 911 emergency response center where agents are standing by to assist in getting local emergency help in the event you call 911.

Helpful Hint: To check your 911 activation status at any time login to your vTalk Online Account or dial 933 from your vTalk phone.

• Complete (911 successful)- The address has been verified and the line has been activated for 911 feature. You will receive a confirmation email.